Delivery & Returns
At Express Chemist, we aim to deliver your healthcare needs quickly, securely, and reliably. Please find our delivery options and returns policy outlined below.
🚚 Delivery Information
We offer fast and discreet delivery across the UK and internationally.
UK Delivery Options
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Standard Delivery (Royal Mail 2nd Class)
– £4
– Estimated delivery: 2–4 working days -
Express Delivery (Royal Mail 1st Class / Tracked)
– £2
– Estimated delivery: 1–2 working days -
Next Day Delivery (Courier / Special Delivery)
– From £8
– Orders placed before 2 PM (Monday–Friday) are dispatched the same day
International Delivery
We ship to selected international destinations. Delivery times and charges vary based on location and weight of the order. Customs duties and import regulations are the responsibility of the customer.
📦 Order Dispatch
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Orders placed before 2 PM (Mon–Fri) are usually dispatched the same day.
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Orders placed on weekends or bank holidays will be dispatched the next working day.
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All items are packaged discreetly for your privacy.
🔁 Returns Policy
We want you to be completely satisfied with your purchase. However, for safety reasons, we are unable to accept returns on medicines or perishable health products unless they are faulty or incorrect.
Returnable Items
Non-medicinal items (e.g. skincare, accessories) may be returned within 14 days of receipt if:
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They are unopened, unused, and in original packaging
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You have proof of purchase (e.g. order number or invoice)
How to Return
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Contact our Customer Service team via [email/phone] with your order number and reason for return.
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You will receive return instructions and a return address.
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Return the item(s) via a tracked and insured service—we are not responsible for lost returns.
Refunds
Once your return is received and inspected, we will process your refund (excluding original delivery charges, unless the item was faulty or incorrect).