Terms & Condition

Terms and Conditions

Welcome to Express Chemist. These Terms and Conditions govern your use of our website and services. By using our site or placing an order, you agree to these terms in full. If you disagree with any part, please do not use our website.

2. Use of the Website

  • You must be at least 18 years of age to purchase products from our website.

  • All information provided must be accurate and complete.

  • Misuse of the website (e.g. fraudulent orders, tampering) is strictly prohibited.

3. Medical Disclaimer

  • Information on this site is for general guidance and is not a substitute for professional medical advice.

  • Always consult your GP or pharmacist before starting any new medication or treatment.

  • Express Chemist is not responsible for any misuse of products purchased through the site.

4. Ordering and Payment

  • All orders are subject to availability and confirmation.

  • Prices are in GBP and include VAT where applicable.

  • Payment must be made in full before an order is dispatched.

  • We reserve the right to cancel or refuse any order at our discretion.

5. Prescription Products

  • Prescription items require a valid UK prescription.

  • These are dispensed by a licensed pharmacist.

  • We reserve the right to verify prescriptions or contact the prescribing doctor.

6. Delivery

  • Delivery times are estimates and not guaranteed.

  • Delays caused by third-party couriers or customs are outside our control.

  • Refer to our [Delivery & Returns Policy] for detailed information.

7. Returns & Cancellations

  • Due to health and safety regulations, medicines cannot be returned unless faulty or incorrect.

  • Non-medicinal items can be returned within 14 days if unopened and unused.

  • Please see our full [Returns Policy] for conditions and procedures.

8. Privacy & Data Protection

  • We respect your privacy and comply with UK GDPR.

  • Please read our [Privacy Policy] for full details on how your data is collected, used, and protected.

9. Intellectual Property

  • All content on this website (text, images, logos) is the property of Express Chemist or its licensors.

  • You may not copy, reproduce, or use any material without prior written consent.

10. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from your use of this website or any products purchased.

  • Our liability is limited to the value of the products purchased, except where excluded by law.

11. Third-Party Links

  • Our website may include links to external sites. We are not responsible for the content, security, or practices of these sites.

12. Changes to Terms

  • We reserve the right to amend these Terms and Conditions at any time.

  • Updates will be posted on this page and take effect immediately.

13. Governing Law

  • These Terms are governed by and interpreted according to the laws of England and Wales.

  • Any disputes shall be subject to the exclusive jurisdiction of the UK courts.